DEFINITIONS IN THIS POLICY
Collection means the act of gathering, acquiring, recording or obtaining Personal Information from any source, including third parties, by any means.
Commercial activity means any particular transaction, act or conduct or any regular course of conduct that is of a commercial character, including the selling, bartering or leasing of donor, membership or other fundraising lists.
Consent means the voluntary agreement with the collection, use and disclosure of Personal Information for defined purposes. Consent can be either express or implied. Express consent is given explicitly, orally, electronically or in writing and will be requested when the information is sensitive. Implied consent is consent that can reasonably be inferred from an individual's action or inaction and will be accepted when the Personal Information is less sensitive. Generally, and with certain exceptions, an individual's knowledge and consent is required for the collection, use, or disclosure of Personal Information.
Disclosure means making Personal Information available to third parties outside the organization.
Individual means a natural person and includes a customer, contractor and supplier but does not include an employee of ASA Alloys.
Personal Information means any information about an identifiable individual. This includes: name, age, income, credit history, banking information, home address, credit card numbers, billing records, recorded complaints and personal Email addresses.
Use means the treatment, handling, and management of Personal Information within an organization. Personal Information.
THE TEN PRINCIPLES ADOPTED BY ASA ALLOYS
ASA Alloys is responsible for Personal Information in its possession or control and has designated a person who is accountable for ASA Alloys compliance.
- (a) Procedures to protect Personal Information and to oversee the company's compliance with the policy.
- (b) Establishing procedures to receive and respond to inquiries or complaints.
- (c) Training and communication to employees about ASA Alloys policies and practices.
- (d) Public information to explain ASA Alloys policies and practices.
2. Identifying purposes for Collection of Personal Information
Our corporate mission is the continuous improvement of satisfying our customers' needs. To that end, you will find below some of the ways we collect Personal Information about our customers, suppliers and other individuals in the course of our commercial activities. ASA Alloys will identify the purposes for which Personal Information is collected at or before the time the information is collected.
ASA Alloys has collected and collects Personal Information in person, by phone, fax, email, Internet, and by other means for the following purposes:
- (a) To establish and maintain responsible commercial relations with individuals and to provide ongoing service including processing orders, operating ASA Alloys website and tracking and delivering shipments. For example, customer service will forward addresses and telephone numbers to freight companies when arranging for delivery of a product;
- (b) To understand and respond to customer needs and preferences;
- (c) To verify customer identity;
- (d) To develop, enhance, market or provide products and services, including through the website;
- (e) To manage and develop its business and operations, including obtaining credit references; and
- (f) To meet legal or regulatory requirements.
3. Obtaining Consent for the Collection, Use or Disclosure of Personal Information
The knowledge and consent of an individual are required for the collection, use and disclosure of Personal Information, except as provided by the Personal Information Protection and Electronic Documents Act (PIPEDA). ASA Alloys will obtain consent from individuals before or when it collects or uses the Personal Information. However, ASA Alloys may seek consent to use and disclose Personal Information after it has been collected but before it is used or disclosed for a new purpose. ASA Alloys will make a reasonable effort to ensure individuals understand how ASA Alloys will use their Personal Information. ASA Alloys will not attempt to deceive anyone into giving consent.
Refusing or withdrawing consent
Individuals may refuse or withdraw consent to ASA Alloys collection, use or disclosure of their Personal Information by providing unless PIPEDA requires otherwise. If you wish to withdraw consent at any time, we would ask that you provide us with reasonable notice.
If an individual refuses or withdraws his or her consent, ASA Alloys may not be able to provide the individual with some products and services.
4. Limiting Collection of Personal Information
ASA Alloys shall limit the collection of Personal Information to that which is necessary for the purposes identified by the company. ASA Alloys will only collect information by fair and lawful means. The type of information ASA Alloys collects may include but is not limited to: a customers name, address and phone number, product ordered, credit and banking information. This Personal Information may be collected from various sources, including the individuals themselves such as by phone, website, email, fax and other means, credit bureaus, personal references and other third parties who represent that they have the legal authority to disclose the information.
The ASA Alloys Website
The ASA Alloys web server anonymously logs requests from individual web browsers. This logging happens whether or not individuals have Cookies enabled and is not related to any Personal Information. The information logged primarily consists of:
a) Internet IP address
b) Files that the individuals browser has requested
c) The time of the request
d) Browser type and computer type
e) Page from which the individual came
ASA Alloys uses the above information to understand the number of visitors to its website, the type of information requested, and what problems, if any, may exist on the website. This information is used in aggregate and is not linked to any personally identifiable information. ASA Alloys may share this non-identifiable information in a distilled or raw format with business partners and associates.
When someone visits a website, a cookie is placed on the individual's machine (if the individual accepts cookies) or is read if the individual has visited the site previously. The web server does this as a matter of course and the information is not required to use the ASA Alloys website. An individual may turn cookies off in his or her browser and still use all the functionality of the ASA Alloys website.
As stated above, we may collect information about you when you send us an email. For example, you may send us a comment or suggestion about how we may improve our site, or you may have a question about a particular product. We collect your contact information and use it to answer the subject of your query or send you promotional information about products or services that may be of interest to you. ASA Alloys will remove any information voluntarily provided within 48 hours of receiving a written request.
An individual may restrict ASA Alloys email communication at any time, either by replying to an individual email with the words: Please remove me from your email list? or by sending an email to the email address below requesting that ASA Alloys does not send information.
ASA Alloys uses Google Analytics to collect and analyze web traffic.
5. Limiting use, disclosure and retention of Personal Information
ASA Alloys uses and discloses Personal Information only to the extent required to fulfill the purposes stated within this policy, except with the consent of the individual or as provided by PIPEDA. If we require Personal Information for any other purpose, we will make every attempt to notify the appropriate individuals of the new purpose and request consent. We will keep Personal Information as long as necessary to fulfill the above noted purposes. For example, certain business records are kept for up to 10 years to satisfy income tax legislation requirements.
When ASA Alloys destroys Personal Information, it will use appropriate safeguards to prevent unauthorized collection, use or disclosure.
ASA Alloys will employ reasonable measures to ensure that the Personal Information we have about individuals is accurate, complete and as up-to-date as necessary for the identified purpose(s). We will amend Personal Information that is inaccurate or incomplete.
7. Appropriate safeguards
We have in place appropriate security measures to protect against the unauthorized collection, loss, misuse or alteration of information we retain on file appropriate to the sensitivity of the information, including the following:
- a) Wherever possible, files containing individual Personal Information are separated from corporate clients and kept in locked cabinets;
- b) Invoices, credit memos and cheques containing Personal Information are put in sealed confidential envelopes.
- c) Only authorized personnel on a need-to-know basis have access to individual Personal Information.
- d) Electronic data is protected by passwords and encryption and is only accessible to authorized personnel.
- e) Master user lists and rights are reviewed annually.
We will continue to enhance security procedures to safeguard and protect Personal Information. However, please remember that no security measures are entirely foolproof, especially in respect of Internet or email communications and we encourage visitors to our website to exercise care with the information that they provide through the Internet or by email.
8. Openness concerning policies and practices
ASA Alloys will make readily available specific information about polices and practices relating to the management of Personal Information and will review its privacy policies on a regular basis.
9. Access to Personal Information
10. Challenging compliance
Upon receipt of a complaint or enquiry from an individual concerning the collection, use or disclosure of their Personal Information, ASA Alloys will respond in a timely manner and will review all such complaints or inquiries free of charge. If the complaint is valid, ASA Alloys will take appropriate measures to resolve the complaint, including, if necessary, amending its policies and procedures.
HOW TO CONTACT US
For more information, to file a complaint or to make enquiries about your Personal Information, please contact ASA Alloys Privacy Officer at the following contact information: